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Mid Coast Center for Community Health & grateful
Printed 3/26/2015 from:

Mid Coast Hospital
Community Health & grateful Brunswick, Maine

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Stories from Patients and Families

Artie's Story: Heart Attack Survivor

I went into the men's room and ... that's all I can remember ... somebody shut the lights out ... there was no sound ... no feeling ... no nothing ...

A Pleasant Productive Relationship

For the past several months, it has been my pleasure to work with Ruth Macy. Her skills and knowledge served me well.
From the first visit, she listened to my history of orthopedic ailments/surgical interventions, learned about my lifestyle, and became aware of my short- and long-term goals of therapy.

Ruth was the perfect physical therapist for me. I found her to be extremely knowledgeable and able to communicate, not only how to perform certain exercises but also why, which is important to me. I am enjoying better mobility and now have more tools in order to keep progressing. Ruth's professionalism, skills, knowledge and personal touch made for a pleasant and productive relationship. Thank you for providing such an exemplary physical therapist in the practice.
M. M.

Impressive Customer Service

I was impressed with the caring and friendliness of everyone I encountered when I had out patient surgery for a hernia two weeks ago.
Very impressive and I am a bit of a fanatic on customer service. Also I have been a hospital administrator/executive so understand the issues, at least to a degree. Everyone including the physician, CRNAs, volunteers, and of course the nursing staff were incredibly welcoming. Thank you!
Tom L.
Freeport, Maine

Cared for Like Family

I recently spent a few days at Mid Coast and a few nurses were so very helpful.
I really thought Anne and Christa on Med Surg were so nice. They never made me feel like I was bothering them, although I rarely ask for help. I felt like I was being cared for by a member of my family. Kudos to you both!
Sandra B.
Boothbay, Maine

Emergency Department Breath of Fresh Air

We had just moved to Maine from Massachusetts the week before when my son stepped on a nail. He had no health insurance but we had to bring him to Emergency (he needed a tetanus shot). Having gone to Emergency Rooms in Mass. we knew (so we thought) that it would be at least a 4 hour ordeal. (One time I was there in Mass. 8 hours as was my son another time.)
Imagine our surprise that we walked right into a clean, state-of-the-art facility, greeted by wonderful, caring people, and we were out in less than an hour! I have been raving about your hospital and the care we received. We were never made to feel bad that he had no insurance. You are indeed a breath of fresh air. Thank you!
Read more about: Emergency Department

Sweet Nurses Attentive and Kind

The past month I have had many new (for me) tests and experiences at Mid Coast Hospital. Everyone was kind, considerate, personable and compassionate.
The nurses who checked me in were so sweet to me, and explained everything they were going to do. My discharge nurse was attentive and kind. Thanks to everyone who made me feel important and cared for and made my minor event (but a big deal to me) less traumatic.
Barbara G.
Bath, Maine

If Mid Coast Needs a Reference...

Every aspect of my surgery, the OR nurses, anesthesiologist, recovery, far exceeded my expectations.
David L.
Bowdoin, Maine

Nurses in Intensive Care Should Be Recognized

You have a great Intensive Care Unit. I can only remember one nurse named John, but the other nurses [and] student nurses did a wonderful job taking care of me.
They made sure that I was always comfortable and provided the necessary medication to control my pain. They should be recognized and made aware of the great job they do day after day.
Philip D.
Brunswick, Maine

Says Emergency Department Best in State

I was rushed into the Emergency Room at Mid Coast Hospital with very severe pain in the lower stomach and groin area.
I do not know the names of all the nurses and doctors that treated me in the Emergency Room, but I felt that they should be complemented for doing a wonderful job and doing it with great care and patience. Your Emergency Room staff has to be the best in the State.
Philip D.
Brunswick, Maine
Read more about: Emergency Department

One Week at Mid Coast

I recently spent a week [at Mid Coast Hospital] and the care was uniformly outstanding. The nurses and doctors are an amazing team of health care professionals who are second to none!
Mid Coast Hospital is a well-oiled machine that is staffed by a team of extraordinarily talented nurses and board-certified physicians. We are very fortunate to have this outstanding hospital and staff located in the Brunswick area.
(As published by The Times Record.)
Tim M.
Topsham, Maine

Shout Out to Gale Dubuc from the Lab

I would like to give some very positive feedback for a Mid Coast Hospital employee. I came in to have some lab work done and Gale Dubuc took excellent care of me. I have never met Gale prior to yesterday but she made it feel like we were old friends, which was wonderful because I very much dislike having my blood drawn.
Her friendly yet professional manner made me feel more at ease and her expertise made this experience of having blood drawn the most enjoyable one yet, and I have had many recently. I could tell that Gale was being vigilant about how long I had to wait and how much time the whole process was taking for me. She made sure I was in and out as quickly as possible which I very much appreciated since I was on a tight schedule. If I could I would never have blood taken by anyone else. Gale is a gem! I will certainly be coming back to Mid Coast for the future testing I need done in hopes that Gale will be there. Thank you.
Sarah B.
Read more about: Mid Coast Hospital Lab

Thank You to Dr. Bird, Nurses and Staff

We were recently in Maine for a visit with my sister and in the early hours of Sept. 8, 2011, my husband had to be taken by ambulance to your hospital.

I would like to take this opportunity on behalf of my husband and myself to say Thank You for the excellent care that he received. He had to have gallbladder surgery as a result of this. We would like to express our sincere thanks to everyone from the ambulance drivers from Bath, the Emergency room doctors and staff, x-ray techs, nursing staff both in the ER, operating/recovery room and on the floor. He was on level 2.

We would also like to thank Dr. Bird for his excellent care. He was truly sent from above to care for my husband. We are from Calvert County Maryland and it is a frightening thing to be away from home and become ill. Everyone at Mid Coast made us feel at ease and at home. You should be very proud of what you do.

Could you please pass this on to your staff.
Thank you so much.

Donna and William S.

Noticed "Attention Paid to Every Detail"

I grew up on Orr's Island and I was a little skeptical of her choice of Brunswick for a hospital. My father was chief of anesthesia at Maine Med for over a decade - our exposure is to bigger centers. Walking into the light filled space where attention has been paid to every detail - I was instantly won over From the Zorach sculpture that has a prominent spot in the front entry to the whimsical granite and wood seating with rivulets for rubber ducks.
The staff was attentive, professional and made signing in a pleasant two second experience (and so clever - having Sudoku puzzles in a basket for people who are waiting). We were then taken to a private room - for day surgery? I thought we were in the wrong place - that overlooked the woods and walking trails.

The staff was empathetic, professional and attentive (special shout out to nurses Jamie, Joel & Kandy).

I was able to come and go - which allowed me to check out the art on the second floor and I now covet the Dhalov Ipcar I discovered From a facility perspective - you have it down pat-extremely impressed.

Thank you for taking care in providing the best possible environs for a stressful situation (your staff seems to appreciate what they have as well and that carries through to the client.

Camden, Maine

A "Friendly and Caring Environment"

I have lived in Maine since 2008, and up until this year, I stayed with my doctor in New Hampshire, putting off doctors visits until I could go down there. I have had horrible luck in the past with new hospitals, and didn't want to go through the nightmare of having to get used to yet another one.
When I walked in, I expected the staff to be haughty and rude, like I had previously encountered in larger hospitals. How pleasantly surprised I was, and still am! Everybody there makes you feel right at home, they are so nice.

I still can't get over the fact that I have gotten into the majority of my appointments right on time. I no longer dread my doctors visits, and am confident that if I have a question, I won't be looked down upon at this hospital. I am no longer stressed out about all the things that could go wrong during my delivery, but rather looking forward to my delivery knowing that my doctors and nurses are there to help both myself and my child. They have my full trust!

Just wanted to let you know that you guys have done a great job building such a friendly and caring environment. I would recommend you guys in a heartbeat!

Danielle B.

Arriving 2:30 a.m. for Baby Delivery

We arrived at your hospital at 2:30 AM and were greeted by a registration staff person who was very friendly and professional. In Maternity, they were aware of our long ride and were friendly and caring about our commute. I want to also say that Mary (a Maternity nurse) was exceptional.
I can't say enough about my positive visit and the professionalism of the staff and physician. I've worked in the healthcare field for the last thirty year and I was so impressed with your facility and staff. From the time we walked into the hospital from the girl who toasted my bagel to the doctor who delivered EVERYONE I encountered was professional and friendly.
Donna Z.

Son Treated at Brunswick's Walk-In Clinic

I have always had great luck with my primary physician, but my youngest son became ill very quickly on a Sunday. I took him out to run errands. He developed a fever and rapidly became lethargic.
I drove him straight to the clinic without returning home. The experience was wonderful and supportive. I will definitely will use the clinic again. I am grateful to have a clinic in our area to use over an emergency room visit. My son was more comfortable and seen quickly. It is a wonderful alternative to the emergency room.
Laura L.
Brunswick, Maine

Grateful for Hospice Nurse Crystal

My wife Kathie died of pancreatic cancer after a nearly 4 year battle. I will never forget the love, care, kindness and professionalism provided to my wife by CHANS hospice nurse Crystal. She truly was and is an angel.
There are no words sufficient to describe how good nurse Crystal was, or how she made Kathie and I feel as the weeks went on and we knew the end was coming. Many people do good in their jobs. But then there is a one in a million person that was born to do something - it is in them from the moment they come into the world. Like someone who is born with a beautiful melodic singing voice. They were born to sing.

Crystal was born to be a Hospice Nurse. There is a calmness in her voice. She would show so much love as she gently touched my wife's arm and sometimes kissed her on the cheek before leaving. Her presence brought comfort and confidence. It was like we finally had a friend in this nightmare. As much as my kids, family and friends were supportive, and as much as we loved and respected our doctor dearly, there was always a bubble that only Kathie and I were in. When Crystal arrived, she soon came into the bubble with us.

I will carry in my heart, for the rest of my life, an appreciation for this fine human being, Crystal, and an appreciation for all nurses and hospice nurses, but especially CHANS hospice nurses. Crystal could not heal our tears or prevent the inevitable, but she gave my wife and I comfort and peace. I am so grateful for Crystal. And will always be.
Richard D.
Topsham, Maine
Read more about: CHANS Hospice

Loves the Walk-In Clinic

It is professional, fast, and friendly. Kudos to all of the staff there. Thank you for the excellent job.
Nicole C.
Phippsburg, Maine

Artie's Story: Heart Attack SurvivorHas a video

I went into the men's room and ... that's all I can remember ... somebody shut the lights out ... there was no sound ... no feeling ... no nothing ...

Stories are provided by patients, family members and friends of Mid Coast. If you have a concern about anything written, including inappropriate, inaccurate or copyrighted materials, please contact the Public Affairs Office (207) 373-6052 or email publicaffairs@midcoasthealth.com as soon as possible.







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