NOTICE TO PATIENTS REGARDING YOUR RIGHTSOur staff is committed to providing the highest quality care possible. If you should have questions or concerns about your care, please discuss it with your physician, nurses, department manager, or the hospital's patient advocate.
The patient advocate will:
Please ask for the department manager or patient advocate if you have any questions or concerns that cannot be addressed by your doctor or nurses. We encourage you to call as soon as questions or concerns arise.
HOSPITAL PATIENT ADVOCATE: (207) 373-6380
Other Alternatives Available to You
You also have the right to lodge a grievance or complaint about your hospital stay or the care you received while at the hospital directly with the Maine Department of Human Services Division of Licensing and Certification.* To do so, you may call or write to:
Maine Department of Human Services, Division of Licensing and Certification
State House Station 11
Augusta, Maine 04333-0011
TEL: 1(800) 621-8222 / TTY: (207) 287-9312
Provided by The Maine Hospital Association in collaboration with Maine Department of Human Services-Division of Licensing and Certification
* This agency does not address concerns about your hospital bill. Please contact the hospital directly if you have a question about your bill.
You may also express a concern through the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You can contact The Joint Commission by:
Toll-Free Phone: 8:30 to 5 p.m., Central Time, weekdays (800) 994-6610
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Learn how The Joint Commission responds http://www.jointcommission.org/report_a_complaint.aspx
Patient's Rights and Responsibilities at Mid Coast Hospital (Click here for PDF format)
As you become a patient at Mid Coast Hospital, it is our duty to remind you that your healthcare is a combined effort between you as a patient, your doctor and nurse, and other hospital staff.
The following is a list of rights you can expect as a patient.
a. Right to information about pain and pain relief measures.
b. Right to a concerned staff committed to pain prevention.
c. Right to health professionals who respond quickly to reports of pain.
d. Right to state-of-the-art pain management.
e. Right to dedicated pain relief specialists.
f. Right to have pain expressions believed.
26. Rights of the Dying Patient:
a. Right to be comforted by medication for pain and suffering.
b. Right to be treated as desired by you, or any other designated decision maker (i.e., legal guardian, family member).
c. Right to express any spiritual and emotional concerns you might have about dying and the chance to express your grief.
The following is a list of responsibilities that we can expect of you as a patient at Mid Coast Hospital:
We need you to give us, to the best of your abilities, information about your present sickness, pain, past illnesses, medication(s), and other matters pertaining to your care.
We need you to report to us any symptoms indicating a change in your health.
We need you to follow the plan of care recommended by your doctor, nurses, and other hospital staff.
We need you to accept responsibility for your own actions should you decide to refuse treatment and/or not follow your doctor's advice.