Our staff is committed to providing the highest quality care possible. If you should have questions or concerns about your care, please discuss it with your physician, nurses, department manager, or the hospital's patient advocate.
The patient advocate will:
Listen to, investigate, and make every effort to resolve your concerns;
Help you, your family or an individual of your choice understand your rights as a patient;
Be a resource and help you understand hospital practices concerning your care;
Help you get the information you need and want about your care.
Please ask for the department manager or patient advocate if you have any questions or concerns that cannot be addressed by your doctor or nurses. We encourage you to call as soon as questions or concerns arise.
HOSPITAL PATIENT ADVOCATE: (207) 373-6380
Other Alternatives Available to You
You also have the right to lodge a grievance or complaint about your hospital stay or the care you received while at the hospital directly with the Maine Department of Human Services Division of Licensing and Certification.* To do so, you may call or write to:
Maine Department of Human Services, Division of Licensing and Certification
State House Station 11
Augusta, Maine 04333-0011
TEL: 1(800) 621-8222 / TTY: (207) 287-9312
Provided by The Maine Hospital Association in collaboration with Maine Department of Human Services-Division of Licensing and Certification
* This agency does not address concerns about your hospital bill. Please contact the hospital directly if you have a question about your bill.
You may also express a concern through the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You can contact The Joint Commission by:
Toll-Free Phone: 8:30 to 5 p.m., Central Time, weekdays (800) 994-6610
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard, Oakbrook Terrace, IL 60181