|Over the past several months, the management and staff at the Mid Coast Senior Health Center (SHC) have embraced a new team approach that further emphasizes the patient-centered model of care. Part of an organization-wide culture shift, this new approach examines all aspects of resident and patient experience, and prioritizes personal and family preferences.
The team at the SHC has engaged residents and patients in supportive, respectful, and empowering conversations in order to enhance communication, deepen meaningful relationships, and provide care in a manner that is in keeping with their natural preferences. As a starting point, individual resident and patient schedules for sleeping, bathing, dining, and recreation will be accommodated.
"We have worked diligently to foster an environment that honors our tradition of excellence and continues to improve the life experiences of our residents and patients,” said Darlene Chalmers, Vice President of Elder and Home Care Services for Mid Coast Health Services. "Our patients are at the heart of everything that we do.”